1. Order Processing
- All orders are processed within 1-3 business days after confirmation.
- Orders placed on weekends or holidays will be processed on the next business day.
- Once an order is confirmed, modifications or cancellations are not allowed.
- Customers must provide accurate shipping details to avoid delivery issues.
2. Payment Method
- We only offer cash on delivery (COD) as the payment option.
- Customers must ensure that payment is ready at the time of delivery.
- Failure to pay upon delivery may result in order cancellation and future restrictions on placing orders.
3. Shipping Time & Delivery
- Estimated delivery times depend on the location and product availability.
- Standard delivery usually takes 3-10 business days, depending on your location.
- While we strive to deliver on time, delays may occur due to weather conditions, high demand, or logistical challenges.
4. Delivery Attempts & Order Handling
- If the first delivery attempt fails due to an incorrect address or unavailability of the recipient, a second attempt may be scheduled.
- If the recipient is unavailable for multiple delivery attempts, the order may be canceled.
- It is the customer’s responsibility to be available at the provided delivery address during the expected timeframe.
5. Damaged or Missing Items
- If an order arrives damaged, incomplete, or incorrect, customers must report the issue within 48 hours of receiving the package.
- Clear photos of the damaged product and packaging must be provided for verification.
- A replacement will be issued if the claim is verified and approved.
6. Contact Us
For any inquiries regarding shipping, delivery status, or concerns, please contact our support team through at [email protected]