1. Eligibility for Returns
We accept returns only for products that are defective or damaged upon delivery. If you receive a faulty product, you must notify us within 48 hours of receiving your order. Requests made after this period will not be accepted.
To be eligible for a return:
- The item must be unused and in its original packaging.
- All included accessories must be returned with the product.
- Clear images or videos of the defect must be provided for verification.
2. Non-Returnable Items
- Items that show signs of use, damage due to mishandling, or tampering are not eligible for return.
- Any product that does not meet our return criteria will not be accepted.
3. Refund Policy
- Refunds are not provided. Instead, a replacement will be issued for defective or damaged items.
- Once the returned product is received and inspected, we will process the replacement within a reasonable timeframe.
- If the requested item is unavailable, we will offer an alternative of similar value.
4. Return Process
- Contact our support team within 48 hours of delivery to initiate a return request.
- Provide order details and evidence of the defect photos/videos.
- Our team will review the request and provide instructions on how to proceed.
5. Contact Us
For any questions regarding our return and refund policy, please reach out to us at [email protected]